Key challenges that enterprises face in outsourcing the management of IT applications and infrastructure to IT Service providers include integration complexity, customization needs, and SLA management. The secondary challenges of vendor lock-in, scalability, communication gaps, cost control, scope changes and technology obsolescence force enterprises to think hard before making decisions.

Choosing a partner needs careful consideration of the experience and services offered. SLK offers top-of-the-line Integrated Managed Services that lead to lower management overhead while driving down operational costs. We also offer alignment with business KPIs instead of plain-old SLAs.